NEW WATCHES WARRANTY
All new watches purchased at Elwatches.com come with the standard manufacturer’s warranty and complimentary Elwatches warranty, up to 5 years.
During the warranty period and by presenting the valid warranty certificate, any material and manufacturing defect will be repaired free of charge. The warranty covers material and manufacturing defects existing at the time of delivery of the purchased watch. The warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official Elwatches sales professional.
During the warranty period and by presenting the valid warranty certificate, any defect will be repaired free of charge. In the event that repairs are improper to restore to the normal conditions of the watch, the Manufacturer’s Warranty may replace it with a watch of identical or similar characteristics. The warranty for the replacement watch varies in duration by brand.
5-Year Elwatches.com Warranty
New watches purchased at Elwatches.com* come with a complimentary Elwatches warranty that extends coverage of the movement beyond the manufacturer’s warranty for up to five years from the date of purchase. Smartwatches are not eligible for the Elwatches extended warranty.
The Manufacturer’s and New Watches’ Warranties do not cover:
- The life of the battery
- Normal wear and tear and aging (e.g. scratched crystal; alteration of the color and/or material of non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating)
- Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (e.g., knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by the manufacturer
- The handling of the watch by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond the manufacturer’s control
CERTIFIED PRE-OWNED WATCHES WARRANTY
Every Certified Pre-Owned watch from Elwatches comes with a 2-year warranty that covers internal movement defects. All warranty service is performed at our manufacturer-authorized service center and is carried out by our expertly trained 30+ master watchmakers. In some cases, timepieces are sent to the original manufacturer for warranty service.
The Certified Pre-Owned Watches Warranty does not cover damage from misuse, neglect, abuse, or other normal wear.
For additional coverage, Elwatches offers the upgraded option of the Timepiece Protection Plan.
SERVICE & REPAIR WARRANTY
Watches that are fully serviced by Elwatches receive a Service & Repair Warranty (even if they were not purchased at Elwatches.com). This warranty lasts for two years from the date of pick-up of the watch.
Service under this warranty is provided by the Elwatches Service Center. To obtain warranty service, you must send the timepiece, the original bill of sale, and the warranty to our Service Center.
The Service & Repair Warranty does not cover damage from misuse, neglect, abuse, or other normal wear.